Frequently Asked Questions

Simply select the services you require and fill the online quote form, alternatively you can give us a call at any time.

We can’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Yes. All our employees undergo rigorous background and DBS checks. All key field technicians are Level 2 certified with the Royal Society for Public Health (RSPH) and have at least 2 years hands-on experience. Our organization has an ingrained safety culture that looks out for the safety and well-being of our clients.

No, absolutely not! Our service agreements are voluntary and determined by the type of service and customer preferences.

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We guarantee you, trained and certified staff, effective and update pest control solutions, sustainable eco-friendly practices and years of field experience in pest control. Our full-service outlook brings together training, services and safety, guaranteeing our clients a pleasant customer experience.

Results vary with the type, level and intensity of pest infestation; our pest management strategies use a control, secure and prevent approach ensuring rapid and long-lasting results.

Pest infestation varies and, in some cases, is seasonal. The adage “prevention is better than cure” applies very well to pest control – using scheduled prevention and control can save you a lot of money.

In a 2014 study on five developed economies (US, UK, Italy, France and Australia), business losses due to pest control amounted to £11.8 billion.

Different pests have different life cycles and levels of susceptibility. In some instances, we need to eliminate the pests during their dormant cycles to effectively manage them. In some instances, pest control is like routine vehicle maintenance – miss a session and breakdown becomes an imminent threat.

We have access to specialized equipment for diagnostics and control, in addition to training and expertise. Our exposure to different scenarios and levels of infestation give us practical experience to handle the most stubborn of pest infestations.

All pesticides are inherently poisonous; our technicians are trained to handle them with respect to human safety and the environment. All materials we use are approved and supplied by leading UK Providers.

No. All our applications are odourless or have low-odour alternatives.

Yes. We use integrated pest management (IPM) solutions that use nonchemical control techniques such as sanitation, harborage reduction, exclusion, sealing, mechanical controls and environmental management.

Pests are resilient and, in some cases, adaptive. Cockroaches, for instance, can hide in small cracks/crevices, survive on just about anything including glue on paper bags/boxes, and reproduce every 30 days producing between 30-50 newborns per month.

1. Ensure they are licensed and qualified pest control practitioners – in the UK, they should be Royal Society of Public Health (RSPH) certified.
2. Look for value, not price. Look for value, not price; a comprehensive solution that will save you damage and prolonged infestation in the future.
3. Get to the root cause of infestation. A professional firm will provide an in-depth evaluation using comprehensive checklists that get to the root of the matter.
4. Pest control is an ongoing process. Look for a solution that uses an exterminate, control, and prevent approach to save you unnecessary costs/losses in the future from recurrent pest infestation.

Treatment effectiveness varies by type of pest, likelihood of re-infestation and product longevity.

Cockroaches and rodents contain allergens that aggravate existing asthma in children.

A few years ago, when eco-friendly products were introduced, they were more expensive than conventional products. With time, research, development and economies of scale have reduced their prices making them comparable to conventional pest control products.

The biggest difference is the origin of the active ingredient.

In the past, pesticides were developed to target the nervous systems of the pests. Unfortunately, those same poisons affected other animals and people, putting pets and homeowners at potential risk.

Modern pesticides target muscle groups, such as the mandible of termites. There is an active ingredient in these new reduced-risk products that is only activated by an enzyme within an insect that people and other mammals don’t have. Where possible, we use only eco-friendly products.